Frequently asked questions (FAQs)
On this page we've put together the answers to the most frequently asked questions about our products and services and much more.
FAQS - About the products
Lusorochas works with a wide range of natural stones, including marble, limestone, granite and other ornamental stones. We offer materials of national and international origin, carefully selected for their quality, resistance, aesthetics and application in the most diverse projects.
MarbleElegant and noble stone, ideal for interiors. It has unique veins and a soft texture.
GraniteVery resistant and durable, ideal for worktops, outdoors and high-traffic areas.
LimestoneNatural stone with soft tones, ideal for architectural projects and decoration.
Each stone has its own characteristics and it is important to make the best choice, based on the specifics of the project and the environment in which they will be used.
Yes, we work with Portuguese 100% origin stonesWe also import selected materials from other countries to ensure diversity and respond to the specific needs of our customers and international markets.
We work with various types of finish, including:
Polished (shiny, smooth surface);
Softened (low gloss and soft to the touch);
Jibe (very rough and non-slip);
Areado (not too rough and non-slip); and
Brushed, flamed and others.
Each finish is suitable for different applications, both aesthetic and functional, helping to create a harmonious and functional environment that reflects style and personality.
FAQS - Applications and Uses
Yes. Many of our stones are suitable for exterior applications such as façades, pavements, walls and street furniture. Durability depends on the type of stone and the finish applied - we are available to advise on the best option for each case.
To kitchensWe recommend highly resistant materials such as granite or marble with specific treatment. For bathrooms, o marble and limestone are often used due to their elegance and adaptation to interior environments.
Yesit is possible. Lusorochas supplies stone panels prepared for ventilated façade systems, offering technical solutions for fixing and guaranteeing the durability and safety of the cladding. Our technical team can help you develop the right system for your project.
It depends on the type of stone. Some varieties are more resistant to extreme climates and freeze-thaw cycles than others. We always provide technical advice on the suitability of the stone for the environment and intended use, to ensure optimum performance.
For high-traffic areas (such as shopping centres, pavements or public spaces), we recommend the use of high-density and resistant stones, such as granite or compact limestone, with non-slip finishes. Proper maintenance also contributes to durability and safety.
FAQS - Personalisation and Orders
Yes. We produce customised parts according to your project. Just send us the technical drawings or specifications and our team will carry out a technical analysis for quotation and feasibility.
YesWe accept projects, plans and technical drawings in various formats. Our quotation team analyses the specific needs of the project and sends a detailed proposal, with suggestions for materials and finishes, if necessary.
It depends on the type of product and its application. For large formats and special projects, we work with customised orders.
For small quantities, please contact our team to check stock availability.
The time frame depends on the type of stone, the volume of the order and the complexity of the cutting/finishing. On average production can vary from 3 to 6 weeks. For urgent projects, we always try to find quick solutions
FAQS - Export and Logistics
Yes. We regularly export to international markets in Europe, the Middle East, Africa and America. We work with logistics partners who specialise in transporting natural stone.
Yes. We take care of all the necessary export documentation, including certificates of origin, technical data sheets and customs documentation.
Our experience guarantees a simple and efficient process for our international clients.
We export to various markets in Europe (France, Germany, Belgium, Switzerland), Middle East (United Arab Emirates, Qatar), America (United States, Brazil), among others. Our international experience allows us to adapt production and logistics to the requirements of each country.
The stones are carefully packed in treated and reinforced wooden crates, with protection against impacts and humidity. We use palletising systems suited to the type of product (slabs, tiles, blocks) and transport them by sea container or lorry, depending on the destination.
FAQS - Care and Maintenance
We recommend the use of neutral, non-abrasive products. Avoid bleach or acidic products. For daily cleaning, water and neutral soap are sufficient.
We also provide specific guidance depending on the type of stone.
Yes. The application of sealants or water repellents helps to preserve the beauty and durability of the stone, especially in damp or heavily used areas.
We offer professional treatment and maintenance options.
FAQS - Service and Support
Yes. Visits are welcome by appointment. You can learn about the processing process and see the materials in person.
Contact us to book.
You can request samples via our contact form or by email. We send physical samples subject to availability and customer location.
Our team is available by phone, email or via form on the website.
You can also contact the sales department directly to book an appointment or get a quote.